Delete your LocalLoop account

Request deletion without the app

1. Email us from the email address registered to your LocalLoop account. Use the subject LocalLoop account deletion request and include your account role.
2. We will reply to verify ownership before processing. If you cannot access your registered email, contact us to discuss another verification method. Never send your password, payment card details or identity documents in your initial email.
3. We respond within 30 days, as stated in our privacy policy. Our reply will explain the expected completion date and any required retention. We confirm when deletion is complete.

If the button does not open an email app, send the request yourself to sid.choudaha@gmail.com. Opening an email draft does not submit a request; you must send it.

Request from inside LocalLoop

If your installed version includes account deletion, open Account & Security → Delete account, enter your current password and confirm the request. This is available to customer, business, nonprofit and admin accounts. Requests are processed manually, not instantaneously. Until completion, your account remains active.

What happens to your data?

Deletion is permanent once completed. Your login, personal profile, personal enrollment information, saved or claimed coupons and account-associated uploads are removed or irreversibly anonymized where they no longer need to be retained. You will lose account access and unused coupons. Deleting a business or nonprofit account also requires handling its linked offers and organization access.

Donation, payment, redemption and security records may need to be retained for accounting, tax, fraud prevention, dispute resolution or other legal obligations. Pending donations and payouts are not canceled or redirected by this request. Unrelated users' accounts and records are not deleted.

Any retained records are restricted to those purposes. The retention period depends on the applicable obligation; our response will identify the retained categories, the reason and the applicable period. We do not promise immediate removal from backups; the response will explain any applicable backup expiry period.